We appreciate you viewing our privacy statement. Lifestanceshealth Media, Inc., a Red Ventures Company, and its subsidiaries Lifestanceshealth Media UK Ltd.
We pledge to be your most reliable friend in your quest for health and happiness. You’ve come to the correct spot whether you want to learn more about a health problem, investigate a drug or product, join one of our groups, or receive advice on leading a healthy lifestyle.
You provide us access to some information while using our Services, as described below, and by visiting and engaging with them. We may share some of the information you provide us across our websites and applications so that we may deliver the most relevant content to you, and we may utilise some of the information you give us so that we can deliver pertinent advertising to you. (Click here for more information on our advertising and sponsorship policy.)
This privacy statement (the “Privacy Statement”) explains:
1. the categories of data that Lifestanceshealth and its partners acquire via the services, as well as the uses to which we put it.
2. How your information is gathered, stored, and shared by Lifestanceshealth.
3. Your legal rights in relation to the gathering of such information.
Which Kinds of Data Do We Gather?
Depending on how you engage with our Services, we may collect information from or about you.
Information that you provide us
There are various ways you may provide us information, including:
Creating an account with the Services and utilising our products. When using certain products that are not available everywhere, we may need information about your name, email address, physical address, birth date, gender, zip code, marital status, and other location information. We may also need information about your health, such as your diagnosis, the date you received your diagnosis, the medications you’re taking, and the kind of care you’re seeking. We could also get information from you when you use a product or log into your account, such as when you schedule an appointment for medical attention. Accounts may be utilised for quick checkout, preference saving, interest-based region selection, and transaction history. We have a commercial requirement to collect and utilise this data in order to provide our customers account-related functions.
The data you publish on the Services.
When you submit or upload anything to our services, such as your username, comments, likes, hobbies, status, photographs, and references to your online persona, we may gather Personal Information about you. Depending on your request, we could use your information for our own purposes or disclose it to others.
Details you divulge about other people.
You could sometimes provide details about others, such as when recommending a friend to sign up for a newsletter. To make our Services accessible to the individuals you recommend, we could utilise your information.
Feedback and support. We may gather your name, email address, and any other material you offer us if you give us feedback or contact us for help so that we can respond. We have a commercial need to hear and respond to your comments or problems, thus the gathering and use of your data is motivated by that requirement.
Mailing list. Your email address and/or postal address are collected if you subscribe to one of our mailing lists. We need to communicate information about our goods and services for commercial purposes, thus the gathering and use of this data is necessary.
Order placement and Lead Forms. When you use the lead and order forms on our services, we get information from you. Your name, email address, phone number, billing address, shipping address, and payment information might be included (e.g., credit card number). Additionally, these forms could seek details unique to your request, including the brand and model of your automobile for auto insurance, your military service for secondary school, or other details required by one of our business customers. We use your information to carry out tasks related to a contract to supply you with goods or services, which is the reason for the gathering and use of this data.
Partnership promotion We gather whatever information you voluntarily provide as part of a campaign with another business. We need to gather and utilise this data for business purposes in order to carry out our campaigns.
Competitions or sweepstakes. We gather information about you when you decide to take part in a sweepstakes or contest, including contact information so we can let you know whether you’ve won. We have a commercial need to gather and utilise this data in order to run the competition or sweepstakes. We may also be obligated by law to collect data from those who join our contests in certain circumstances, and we have a financial interest in doing so.
Apps: From time to time, the Apps in our Services could ask to notify you about any events or promotions we might be holding by sending you push notifications. Additionally, the Apps could request your permission to access your camera and your photographs. You may turn them off at the device level if you no longer desire to receive these messages or if you previously permitted the application to access your camera and photographs and now wish to prevent the Apps from doing so. We will need to gather certain information about your device, such as the operating system and user identity information, to make sure you get the right alerts.
Employment-related information (directly from you). Applying for a job at Lifestanceshealth, a Red Ventures company, requires providing information that we need to complete your application or keep you on staff. Your résumé or CV, Social Security number, and other details you supply throughout the application and hiring process are a few examples of what may be included in this. We gather information to make it easier for us to match you with vacant jobs, conduct recruitment activities more efficiently, and carry out our contract of employment—or the expectation of employment—with you.
We may gather information about you.
We might automatically gather information about how you use our services, including:
Interconnectivity through email. We may use technologies to collect information about when you open our email, click on any links or advertisements it includes, and make purchases if you get email from us. We have a commercial requirement to know how you engage with our messages to you and to respect your requests based on those communications, such as to unsubscribe, which is why we collect and utilise this data.
Mobile devices (including phones, tablets, and other digital media streaming devices): We may gather information from your mobile device, such as unique identifying information broadcast from your device when you visit one of our Services. We have a commercial requirement to identify distinctive visitors and comprehend how people engage with us on their devices, which is why we gather and utilise this data.
Internet interactions. We use technologies to find out how you use our website (e.g., session replay). This might include the links you choose or the data you provide into our online forms. Additionally, details about your browser or device could be included here. For commercial reasons, we need to know how you interact with our website so that we can improve it. We also need to know your preferences and interests so that we can choose the services that you would find most helpful. Additionally, we have a commercial requirement to safeguard our services and find and stop fraud.
Locational information. We may ask for your consent to gather your location data when you use certain of our services. Some aspects of our Services (such location-based offers for a local pharmacy or doctor’s office) may need confirmation of your location in order to work; as a result, these services won’t be accessible if you decide not to share your location data. The device you’re using and the way you’re connected to the Internet may both affect how precise the location data is. We may occasionally gather location data when you use or leave open our Services if you activate location services for them. You may be able to restrict whether location data is gathered from using the controls on your device, depending on the platform you use to access our Applications (for example, Apple’s iOS, Google’s Android).
Tracking across many devices. When users engage with websites and services that are not linked with us but use our technologies, such as cookies and other tracking tools, we and our service providers may gather and retain information about their activities. This enables us to connect those browsers and devices into a device graph, for example, and infer the existence of a similar user or household behind a number of different devices or browsers. In order to enable customers to utilise our services on one device and seamlessly continue where they left off on another device, we have a commercial requirement to understand how users interact with our sites across devices. Inferred from the surfing habits on all of the devices, we also have a commercial requirement to provide tailored advertisements on each device.
Information analysis. To better comprehend and examine how users interact with our Services, we make use of a variety of web analytics tools, including third-party services like Google Analytics. Your browser type, operating system, Internet Protocol (IP) address, domain name, click activity, referring website, and/or a date/time stamp are all pieces of information that we may get from visitors. We have a commercial requirement to keep an eye on our networks and website users, which is why we collect and utilise this data. We may get both individual and collective reports on how these technologies are used. Following your usage of the Site, these analytics services, including outside services like Google Analytics, utilise this information to display adverts for our goods on other websites you visit. These adverts could be based on things you do while using the site, such the sites you visit and what you do there. Click here for further details on how Google may use the data it gathers via the Site. Installing the Google Analytics Opt-Out Browser Add-on is another option you have if you want to refuse Google Analytics’ gathering of your data.
Information gleaned from other sources
Information about the client. We may gather contact information from our business customers’ and their workers’ employees, such as name, email, address, and/or phone number. In order to run our website effectively and provide our business customers the possibility to remember preferences like login and preferred language, we have a commercial requirement to collect and utilise this data.
Information about the money. When you use certain of our Agencies, we may get information from credit reporting services. We utilise the data as necessary to fulfil your service requests, maintain continuing client relationships, handle account maintenance requests, and as otherwise authorised by local, state, and federal laws.
Information on the population. Your age, gender, family size, and/or degree of education are examples of personal information. We have a commercial requirement to adapt content, advertising, and understand more about our viewers, which is why we gather and utilise this data.
Information about consumption and activity. Including details about your preferences, purchasing patterns, and other navigational data used to tailor content and advertising, such websites visited and adverts watched or clicked on.
Publicly available data. such as actions taken on blogs, videos, and other online posts that are used to tailor advertising and content.
Social networking websites and other services provided by other parties. Features created to interact with social networking sites and other third-party services may be included in certain of our services (e.g., Facebook, Twitter, Instagram, and loyalty programs). We may get information about you from such third parties, such as account and profile data, if you use the Services via one of these social media platforms or provide us access to their services. We may then combine this information with information we already have about you. Please see the section below on social features for further details on how to utilise social networks.
In addition, we may get data about you via interactive apps (such as mobile devices, third-party social networking sites, and embedded audio and video players), co-branded partners’ and websites (such as those on our Facebook pages), our advertisers, and publicly accessible sources (e.g., data aggregators and public databases). The actions of third parties, including those who could divulge information to us, are not covered by this privacy statement.
Employment-related information You may choose to submit information from a recruitment agency when you decide to apply for a job with Lifestanceshealth, a Red Ventures Company. We will use the information we gather to connect you with vacant opportunities and streamline the hiring process.
What Will We Do With Your Information?
The following are some ways we may utilise information we have about you:
- To recognise you whenever you interact with us or one of our Websites, Services, or Products.
- To provide suggestions for products and content based on your interactions and interests.
- To fulfil orders made via our Services and through our Partners, to make our Services accessible to you, and otherwise.
- To complete tasks related to your paid usage of the Services, such as processing payments and confirming your identification or payment details for your safety and protection.
- To contact with you (for example, with revisions to our terms or your account) and to answer questions you may have regarding support, job openings, or other requests.
- To distribute marketing and promotional materials for our Services in compliance with legal requirements, such as details on our goods, services, sales, market research, or promotions.
To show you tailored advertisements on our Services depending on your online behaviour. In order to show you relevant interest-based advertising, measure the effectiveness and reach of advertisements and services, confirm delivery and track the performance of an advertising campaign, and make sure that the same users don’t see the same ads too frequently, we use the information we have to improve our advertising systems. By clicking the Cookie Settings link in the bottom of each website, you may adjust your choices for targeted advertising.
To check your eligibility for entering competitions, freebies, or sweepstakes, to confirm your entry, and to let you know if you’ve won. We will make that information clear in the relevant rules regulating the contest, gift, or sweepstakes if your input information will be used for any other reasons.
To keep an eye on, make improvements to, and do analytics on our Services and advertising product offerings.
For internal administrative functions, such as managing our relationships and ensuring the safety and security of our Services.
To enable you to use any social features you choose, including live social media feeds, and to engage in social sharing.
The Apps in our Services could sometimes ask to send you to push notifications in order to inform you of any events or promotions we might be holding. Additionally, the Apps could request your permission to access your camera and your photographs. You may turn them off at the device level if you no longer desire to receive these messages or if you previously permitted the application to access your camera and photographs and now wish to prevent the Apps from doing so. We will need to gather certain information about your devices, such as the operating system and user identity information, to make sure you get the right alerts.
To identify security issues and prevent fraudulent, unlawful, or nefarious conduct, including efforts to manipulate or violate our rules, processes, and terms and conditions.
To fulfill our legal responsibilities, to establish or exercise our rights, to respond to a legal claim, and to look into, stop, or do something about potential misbehavior.
For any other purposes that aren’t covered by this privacy statement to which you may (from time to time) agree and as otherwise authorized by law.
Although the aforementioned sections outline our main goal(s) in gathering your information, there are times when we have several goals.
For instance, if you make an online purchase, we may need to gather your information to fulfil our contract with you, but we also need to store your information for business purposes so that we can readily address any problems you may have about your order after it has been placed. As a consequence, we may collect and use your information when we have your permission, as necessary to carry out a transaction, as required by law, or for other legitimate business purposes.
When and how do we disclose or share your information?
We may release your Personal Information in the following circumstances, in addition to the particular ones covered elsewhere in this policy:
Our commercial clients. When we gather data on behalf of our corporate clients, we make that data available to those clients.
To improve our Services. In order to improve our goods and services, we may share your information with third parties that provide services for us, such as ad technology suppliers, authentication services, email service providers, data analyzers, and business intelligence providers. Your personal information will only be used by these businesses insofar as it’s required to provide the services we’ve requested from them.
Partnership promotion With outside partners, we could run competitions, sweepstakes, or other promotions. Your information will be shared with us and that third-party partner if you choose to participate in a contest, sweepstakes, or promotion that is sponsored by and/or linked to that partner. This privacy statement does not apply to how they use your data.
Services for measuring audience size. In order to assist us and other websites measure and comprehending the audiences who read our content, we could share your Personal Information with audience measurement firms like Comscore and Nielsen.
How people watch videos. We may share information about your video viewing habits with third parties, such as advertising agencies, analytics partners, and social media platforms, in accordance with any applicable laws.
Information that has been anonymously combined. Any third party may get aggregated, anonymous information from us. This data isn’t connected to any personal information that may place you or another person in a specific context.
• Promotion. We could divulge specific information to ad networks like Google and social media sites like Twitter, Facebook, LinkedIn, and Snapchat in order to target current users and clients with highly targeted advertising campaigns. in order to further such efforts. We may share a special code (such as a hashed email address) with the relevant Advertising platform so that it may be compared to current users of the platform and used to find potentially appropriate audiences for targeted advertising. For these goals, we make use of services like Facebook Custom Audiences, ID5, LiveRamp, LinkedIn Matched Audiences, and Customer Match for Google Ads.
The public. A public forum may be available for posting comments or reviews on certain of our Services. The information you provide on our Services may be made public if you choose to do so.
Other disclosures were made without your permission. To comply with applicable laws or in response to subpoenas, warrants, or court orders, as well as other legal processes, we may be required to divulge information. Additionally, we could disclose your information in order to defend against legal action, establish or execute our legal rights, as well as in order to look into, stop, or do anything about alleged fraud, unlawful activity, the safety of people or property, or policy violations.
There may be elements in certain of our Services that enable interactions between our website and third-party websites or services, such as third-party social networks, that you initiate (collectively, “Social Features”). You might be able to “like” or “share” content from our Services on websites or apps like Facebook/Instagram, Twitter, YouTube/Google, and LinkedIn, for instance. You should review the privacy policies of these services before choosing to share or “like” content from our Services through them.
Lifestanceshealth and the social media services that run the Social Features may have access to some information about you and how you use both their and our websites if you use Social Features on our Services or access our Services via Social Features. The interfaces set up on our Services may enable a social media site to link your site visit and browsing activity to the personal data stored on your social media site if you are a member and registered in to that social media site. On these social media platforms, we could use your information in aggregate to show you advertising that are relevant to your interests. You are recommended to study the privacy policies of these social networking sites independently since their policies regulate these activities.
Additionally, we could ask for your consent to: a) access and gather the data from your social networking account; and b) publish content on your behalf to your connections. When you link your Red Ventures account to a social networking site, you give us permission to access certain information about you from that site in order to deliver content and services, including to assist us in customising our communications with you and in creating rich online content and services across the Services. The privacy policies and settings of those third-party services govern the data we might access from your social networking services.
The privacy policies of the social media platforms, including whether they continue to share information with us, the types of information shared, and your choices regarding what is visible to others on those third-party websites or services, continue to apply to the information gathered and stored by those platforms.
How much time do we keep data?
We retain your personal information for as long as required to fulfill the processing goals. These times might change based on the information being collected and how you engage with us.
When the reasons for which we processed your Personal Information have been satisfied, we will either permanently delete or destroy the relevant Personal Information or anonymize it, making sure no one can be identified from it.
Your Choices and Rights
The following decisions affecting your Personal Information are available to you here:
Your Personal Information may be accessed. You have the right to request access to the personal data we gather on your behalf. We shall provide you with reasonable access to the Personal Information we hold about you upon request and as required by law.
Modifications to your personal data. You are responsible for maintaining the accuracy of your Personal Information. Please take note that, to the extent authorized by law, we may retain historical data in our backup files. Contact us at the following address if our website or app does not allow you to update or modify specific information. We shall answer that we are acting as a Service Provider and are unable to comply with your request if we are processing your Personal Information on behalf of one of our customers.
The removal of your personal data. Unless a longer retention term is needed or authorized by law, when we gather information on our own behalf, we normally keep your Personal Information for the time frame necessary to achieve the objectives described in this Policy. However, by contacting us at the address shown below, you may ask us for details on the length of time we hold a particular kind of information or ask us to erase your Personal Information. We will abide by a request to have information removed if required by law, but you should be aware that there are times when we must retain personal data to meet legal requirements, settle disputes, uphold agreements, or for another one of our business needs. We shall answer that we are acting as a Service Provider and are unable to comply with your request if we are processing your Personal Information on behalf of one of our customers.
Rejection of certain processing. You may object to how we use your personal information when we process it by contacting us at the number provided below. Residents of California may be able to object to or opt-out of having their information sold to third parties, for instance. Please click on the following link: Do Not Sell My Personal Information if you live in California and would like to opt out of having your information sold. When California customers exercise any of the rights outlined in this Policy, we do not discriminate against them.
Cancellation of permission. We may no longer be able to provide you services if you withdraw your permission to the processing of Personal Information. If the law enables or requires us to do so, or if we are unable to sufficiently authenticate your identification, we may in certain circumstances restrict or refuse your request to withdraw consent. By getting in touch with us at the address provided below, you may withdraw your permission to process (where such processing is based on consent).
Please be aware that we must need identification proof from you in order to complete your request since it is required by law. We may need your name, phone number, and email address in order to process your request, at the very least. Depending on how sensitive the personal information associated with your request is, we may need further information to confirm your identity.
Call (44) 078 8544 1872 if you prefer not to use our online form to submit requests for access, deletion, or Do-Not-Sell information. You may reach out to us regarding any further privacy demands by email at email@example.com or by mail at:
Privacy Officer, Lifestanceshealth Media, Inc., 49 Newport Road, CARNO, SY17 9DS
Additionally, you have the following options when it comes to communication preferences:
Email advertisements. You have the option to provide us with your email address so that we may send you newsletters, surveys, offers, and other marketing materials, as well as personalized offers from third parties. Follow the unsubscribe instructions in emails you receive to stop getting promotional communications. We may still send you service-related information even if you choose not to receive promotional emails.
Direct mail campaigns. Your name, address, and zip code should be included in an email to us (contact information is below) with the subject line “NO SNAIL MAIL” if you ever decide that you do not want to receive offers and/or circulars from us. Please be aware that our emails are prepared before they are delivered. After receiving your request, we will remove your name from our mailing list, but you might still receive mailings from us that were started before your name was removed.
Push alerts and text messages. You have the option to choose whether or not to get push notifications on your device if you receive a text message from us that includes promotional material by answering “STOP” or “UNSUBSCRIBE.”
Online monitoring. Currently, we are unable to identify automatic browser signals about tracking technologies, including “Do Not Track” requests.
There is no completely secure way of electronic storage or transmission via the Internet. Although we make reasonable measures to guard against unauthorized access, use, or disclosure of your Personal Information, we cannot ensure its absolute security. If the law permits it, we may notify you electronically, in writing, or by phone if we are compelled by law to let you know about a breach of your personal information.
You are able to register for an account with certain of our Services. You will then be asked to create a password. You are accountable for keeping your password secure and for any access to or use of your account by anybody who obtains your password or device, whether or not you have given permission for such access or use. Any illegal use of your password or account should be reported to us right away.
The extra information included below pertains to our privacy policies:
Information dissemination to other nations. We may share information with and among our affiliates as a global corporation. Your information may thus be handled and kept anywhere we have offices or where we hire service providers. We take precautions to handle personal data in accordance with the laws of the nation from where we first obtained your information.
The laws of the country to which your personal information is transferred may apply to specific countries, and if allowed by law, the courts, law enforcement, and national security agencies of that country may have access to your information without notifying you. You consent to the collecting, international transmission, storing, and processing of your information by using and participating in any of our Services or by giving it to us.
Third-party software and websites. The privacy policies of websites and apps that we do not own are not subject to our control. To make an educated choice about using such sites, users are recommended to read the privacy policies of those properties.
Information gathering from young people. We understand how important it is to safeguard children’s privacy and safety, which is why our website and services are meant for a wider audience and not specifically targeted toward kids. Without the verified parental agreement, we do not intentionally collect information about children under the age of 13 or minors as otherwise defined by local law or regulation. We shall make reasonable attempts to delete any personal data from our systems if we become aware that a child under the age of 13 has given it via one of our websites. Any information given on behalf of a minor child shall be handled in accordance with this clause’s other provisions as personal information.
(44) 078 8544 1872
United kingdom, 49 Newport Road
CARNO, SY17 9DS
regarding our services and cookies
When you use our Services, we or the third parties that gather information on our Services may send you cookies or other similar technologies, such pixel tags (collectively, “Cookies”).
When you visit a website, a little text file called a cookie is downloaded to your computer. Tracking pixels, also known as web beacons or clear GIFs, are tiny electronic tags with a unique identifier that are sometimes included in online advertisements, emails, and/or websites. They are used to collect usage data such as clicks and ad impressions (the number of times an advertisement is viewed), gauge the popularity of the Services and related advertising, and access data from user cookies.
Cookies may be placed by us (“first-party cookies”) on the website you visit or by a third party engaged in providing the website you visit with content, features, or services (such as analytics or advertising) (“third-party cookies”).
Cookies help us make sure you have a great experience using our services.
When a user opens a browser window and closes it, this is known as a browser session. We also utilise persistent cookies, which stay on your hard drive until you delete them or they expire.
The duration of a persistent cookie on your browser is determined by how long the website you visited set it to last, however they may sometimes be maintained for extended periods of time.
If you use a mobile device to use our Services, we may gather information such as your unique user ID, cell phone model, operating system, and carrier.
Your information is collected to assist our customer analytics efforts and to help us make sure our website and other services function properly.
Additionally, we could communicate “hashed” data with certain third-party partners. In order to prevent unauthorised parties from deciphering the anonymized string of characters to retrieve the underlying information, information is “hashed” when it is transformed into a string of anonymous characters. Please click here if you do not want us to share your “hash” information with anybody.